Contact
Send us a message or email us at info@auraalcovedesign.com.
We aim to reply to all queries within 48 hours.
FAQs
What is your shipping policy?
We offer free delivery to UK Mainland. Please see our full shipping policy here.
Can I return my product?
Yes, we offer 14 days return window. Customer pays for return shipping. Please see our full returns policy here.
Do you have a physical store?
We are a online only store and do not have a physical location for now, but with your support one day we might just have one!
Do you make all of your products?
Our Made to Order/Demand is exclusively made by our skilled artisans.
Once we receive your order, our skilled workers start producing your furniture from hands. That's why our Made to Order collection takes a little longer to arrive, but rest assured, each piece is unique built by hands and made just for you.
All other designs are sourced from our highly vetted suppliers and produced to the highest of standards from real solid wood.
Do you offer assembly service?
We not offer direct assembly services instead we partner with Task Rabbit to provide assembly services.
Are all your products handmade?
No, not all of our products are handmade. Only our Made to Order / Made on Demand collection is fully handmade. In our Standard Collection, only the products specifically marked as "Handmade" are handcrafted.
Are all of your products made with real solid wood?
Yes, all our products are made from real solid wood. We source the best quality real solid wood. We offer Acacia wood, Mango wood, Oak wood, Bamboo wood, Walnut wood, Reclaimed wood, Teak wood, Pinewood, Mahogany wood, Sheesham Wood and many other wood products.
Please see our material disclaimer (section 25) for more details.